Implementation Delivery

Your delivery team, on demand.

We operate as an extension of your team — owning implementations from kickoff to go-live so your sales motion never hits a capacity ceiling.

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Scoped engagement. No staff aug. Outcome-based.

The engagement model
01
Enable
Align on your product, methodology, and customer profile before we touch a single account.
02
Co-deliver
Run implementations alongside your team. Learn the edge cases. Build the playbook as we go.
03
Own
Take full accountability for a defined account segment. You track progress in your own tools.
04
Scale
Add capacity as your pipeline grows. Reduce when it contracts. No headcount risk either way.
What we own

Three things we take off your plate.

Most delivery problems come from accountability gaps — not a lack of talent. CadenceOps owns these three things completely.

The customer relationship
We manage the day-to-day contact with your customer — kickoff calls, status updates, escalation triage, and go-live sign-off. Your CS team stays in the loop without carrying the load.
Kick-off through go-live. Escalation handling included.
The implementation execution
We run the implementation end to end — scoping, configuration, testing, and training. We follow your methodology or build one with you if yours needs work.
Scoped, sequenced, and tracked in your PSA or project tool.
The outcome
We are accountable for customers reaching go-live on time and activating on the product. Not billable hours. Not activity. Outcomes.
Time-to-value, go-live rate, and CSAT are ours to hit.
Who it's for

Built for ISVs with a delivery gap.

You are closing more deals than your current team can onboard without slipping timelines or burning out staff.
You need delivery capacity now, not in six months after a hiring cycle, onboarding ramp, and trial-and-error.
You want the quality and accountability of an experienced PS org without adding headcount to your balance sheet.
You have a product with real configuration or training requirements — this is not plug-and-play, and your customers need to be set up properly.
Not a fit if you're looking for…
Staff to fill seats on your existing team under your direction
A project manager to shadow your PMs and take notes
An agency to run a one-off project with no ongoing engagement
Implementation support for a product that has no real onboarding requirement
How it works

From first call to live customers.

01
Scoping
We spend time understanding your product, your customers, and how you implement. If we're a fit, we define the engagement scope together.
02
Enablement sprint
We go through your product, your methodology, and your existing customer playbook. Shadow live implementations if needed. We do not pick up a customer until we can deliver like your best ICS.
03
Live delivery
We take ownership of a defined account segment. You see progress in your own tools. Escalations come to us first. Go-lives are our accountability to hit.
04
Ongoing partnership
We operate on a rolling basis. Adjust capacity with your pipeline. Add segments. Build playbooks for new products. The engagement evolves with your business.
What's included

Everything that makes delivery work.

Project ownership and tracking
Full accountability for project plans, milestone tracking, and customer communication — in your PSA or project tool of choice.
Customer-facing delivery
Kickoffs, working sessions, configuration reviews, user training, and go-live sign-off. We are the face of your delivery team where it matters.
Methodology and playbook development
We either follow your existing methodology or build one alongside you. Every engagement produces repeatable documentation your team can use after we're done.
Delivery performance reporting
Weekly status reporting, go-live rates, TTV tracking, and CSAT summaries. Your leadership team always knows what's happening across the portfolio.
Escalation handling
When a customer goes sideways, we handle the recovery. You are informed, not buried in triage. We own the path back to green.
Flexible capacity model
No fixed headcount. Capacity scales with your pipeline. Expand when you win more deals. Pull back between quarters. No hiring lag, no severance risk.

More implementations than your team can handle?

A 30-minute scoping call tells us whether we're a fit. No commitment required.

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